Selecting the right contact centre technology.

Discussion 17 June 2021 Kishani Govender | Contact Centre Solutions Specialist

Connect, CcaaS, contact centre as a service, best contact centre software solutions by Connect UK, Connect South Africa.

Episode 1.

In conversation with Mike Havard from Davies Group and Tim North from Connect. They discuss:

What’s right or wrong about the way organisations go about reviewing and choosing the right contact centre technology?
How can they do it better?
What gets in the way of effective innovation?

Listen to the full podcast.

Guests.

Host

Steven Fricker

VP of Sales & Marketing – Connect

Panelist

Mike Havard

Director | Davies Group

Panelist

Tim North

Head of Contact Centre,
Go-To-Market | Connect