Selecting the right contact centre technology.
Episode 1.
In this diicussion with Mike Havard from Davies Group and Tim North from Connect. They discuss:
- What’s right or wrong about the way organisations go about reviewing and choosing the right contact centre technology?
- How can they do it better?
- What gets in the way of effective innovation?
Listen to the full podcast.
Guests.
Selecting the right contact centre technology.
About'Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
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