Discussions.

• Discussion

Cost control, customer expectations, performance targets, and automation ambitions. Contact centre pressures are rising. Meeting those demands requires more than just action. It requires understanding, insight, and clarity from vast amounts of data. While other AI insight solutions can process data at scale, the true value comes from interpretation, not processing. Connect does it differently.

• Discussion

Elerian’s advanced, automated AI-powered digital agent delivers secure authentication, personalised support, and empathetic care.

• Discussion

In this VUX World discussion, Kane Simms and Martin Cross, President at Connect, discuss a common challenge many businesses are facing when deploying AI technology. Deployment without proper design or context. 

• Discussion

Dive deep into the realm of #AI with Stephen Hobson as he engages in a captivating conversation with Martin Cross. Together, they unravel the transformative power of #GenAI and its implications for contact centres.

• Discussion

Connect’s Steven Fricker and customer engagement expert Martin Hill-Wilson of Brainfood discuss how the cloud has changed tech procurement and strategy.

• Discussion

Mike Havard from Davies Group and Tim North from Connect discuss what’s right or wrong about the way organisations go about reviewing and choosing tech. How can they do it better? What gets in the way of effective innovation?