Discussion: Navigating the GenAI era for contact centres

Navigating the GenAI era for contact centres.

Dive deep into the realm of #AI with Stephen Hobson as he engages in a captivating conversation with Martin Cross. Together, they unravel the transformative power of #GenAI and its implications for contact centres. Martin advocates for a nuanced approach to leveraging #AI and he emphasises the need for strategic planning.

From uncovering untapped value to real use cases, this video is for anyone navigating the #customerservice and contact centre technology landscape.

Embrace thoughtful and deliberate integration of #GenAI.

Watch the full discussion.