Five9 Contact Centre.
Connect is proud to be a leading UK partner for Five9 and has most commonly implemented the solution as a transformation from aging, on-premise call centres to a modern, cloud-native one.
Established in 2001, Five9 is still often seen as a challenger brand in the contact centre space. But with an extensive solution set incorporating omnichannel routing, analytics, WFO and AI, it’s a true intelligent cloud contact centre solution that is well-suited to businesses that want to deliver an outstanding customer experience.
Connect is proud to be a leading UK partner for Five9 and has most commonly implemented the solution as a transformation from aging, on-premise call centres to a modern, cloud-native one. We’ve also integrated the Five9 solution set closely with Microsoft Teams, underlining its suitability for a remote working environment.
Contact Centre Procurement.
It’s suggested that, on average, businesses only replace their contact centre once every seven years. But for many involved in the decision, or the implementation, even that might feel too often. It’s often been a painful and protracted process, resulting in disagreement and disruption, without immediate discernible benefit.
This whitepaper draws on the experiences of Connect’s contact centre leaders, plus independent experts in the field, to set out some practical approaches to enable a less painful and more effective procurement process.
Challenge us today.
To find out more about the Five9 portfolio, contact us today.