Technology enabled CX.
Independence, expertise, integration.
At Connect, we have strong relationships with a host of leading vendors but are proudly independent from all of them. We specialise in delivering exceptional customer experiences. Our approach ensures that every solution is tailored to meet your unique business needs, offering flexibility and scalability. From getting the most out of trusted in-house platforms to providing a full suite of cloud solutions – or a mix of both – we have the knowhow and skills to deliver.
Industry-leading technologies.
We’re partnered with industry-leading providers to deliver seamless solutions and integrations across your CCaaS environment. These partnerships empower us to offer cutting-edge technologies and robust functionalities that enhance operational efficiency, optimise customer interactions, drive business growth and ensure that our clients stay ahead in a competitive marketplace.
Strong connections. Across industries. Across applications.
Connect have highly skilled experts who understand our business.
Working closely with our trusted partner, Connect, the cloud platform was live within six months. The cutover took about an hour and went smoothly with no impact to customers.
David Halliday, IS Product Manager – Northumbrian Water Limited
Connect has taken a basic contact centre that experienced poor performance and transformed it into a modern contact centre.
The results demonstrate the value that investing in contact centre modernisation could deliver and showed how these digital capabilities could support the company's overall digital ambitions and revolutionise CX.
Paul Acheson, Group Director Sales and Marketing – Brittany Ferries
We get great support from Connect.
Their team is very responsive, and we always get a quick turnaround on support requests since migrating to the new Genesys Cloud sytem.
Johan Bosch, Business Executive – iOCO Infrastructure Services
Connect’s implementation process exceeded our expectations and timelines.
Their commitment and availability reassured our contact centre leadership team that the contact centre transformation was in good hands.
Dmitriy Anderson, CIO and Head of E-commerce and Marketplace Strategy – Leroy Merlin South Africa
Connect and Severn Trent worked closely together to develop the digital CX.
Across every measure, Severn Trent has seen tangible benefits delivered to both customers and employees – which in turn is driving operational effectiveness.
Bill Wilson, Digital Channel Strategy Lead – Severn Trent Water
Our decision was rooted in a deep sense of trust in Connect’s ability to effectively execute and align with our strategic objectives.
By leveraging their expertise and commitment, we remained confident in achieving our desired outcomes.
A leading multinational oil and gas company
The team’s commitment throughout the process was unwavering.
Connect team was always available and had representation in every training call and war room feedback session.
Dr Eugene Wessels, Group Chief Technology Officer – King Price Insurance
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Connect with us now.
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