Avaya: Tailored Solutions. Measurable Outcomes.
Maximise your potential with Avaya and Connect.
Connect is an industry-leading Avaya contact centre expert with a global presence and a proven 35-year track record of success in the customer experience (CX) and engagement sector.
We help businesses, such as those that have heavily invested in their Avaya on-premises ecosystems. For these businesses, with owned data centres and custom developments, migrating to a consumption-based platform isn’t financially viable, making it crucial to maximise existing investments.
Our specialised knowledge of legacy on-premises contact centre solutions, coupled with our proven experience and expertise as a systems integrator and automation expert, enables us to ensure platform stability, security, and ongoing support while facilitating seamless integration with third-party technologies, new features, and customised enhancements for Avaya systems. Leveraging our client-centric and service-led approach, we achieve exceptional CX outcomes for our clients to maximise the potential of their Avaya solution.
Did you know?
- Connect is part of an exclusive group of systems integrators that work directly with Avaya as a co-delivery partner, enabling us to deliver cost savings directly to our clients.
- Our accomplished track record with Avaya was established in 2007. Today, our developers are experienced in developing real-time applications that utilise many Avaya APIs.
- Connect is a leading Avaya partner in South Africa and a top-tier expert in the UK.
Equipped to deliver
We have the capacity and maturity to operate in the enterprise market, with the agility and flexibility to deliver any implementation, no matter the size or complexity.
Qualified to succeed
Our experience, unique skills and innovative thinking, in the on-premises domain, give us the ability to design and develop bespoke solutions, with the expertise to roll out functionality beyond omnichannel capabilities, including AI capabilities.
Determined to outpace
We offer unparalleled capabilities in Avaya deployments and solution maintenance, with a highly responsive dedicated account manager to support and resolve client queries and other needs.
Developed to prepare
Our architecture review for existing clients determines what components, operating systems and platforms they have in place to develop a risk mitigation strategy to optimise the existing estate and future-proof capabilities.
Designed to improve
We use a high-level view to identify opportunities to consolidate the contact centre and reduce the infrastructure footprint. This can create cost savings, improve system resilience and uptime, and deliver additional efficiencies.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Avaya is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a holistic approach to supporting our clients throughout their entire journey, enabling success from initial strategy through to seamless implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
Contact centre success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Avaya
Avaya is a global player in customer experience and communications solutions, delivering technology that enhances how businesses connect, collaborate, and engage with customers. With a legacy spanning decades, Avaya provides solutions to organisations of all sizes.
From contact centres to unified communications, Avaya empowers businesses with tools designed to improve customer interactions and workforce efficiency. Trusted by 220,000 customer locations in 190 countries, Avaya remains the cornerstone of many businesses’ communications solutions and ecosystems.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
Outperform, with Avaya and Connect.
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