Salesforce: Maximise the potential of your technology.
Unify voice, digital, and data with Salesforce and Connect.
With 35-years of experience and proven expertise as a systems integrator, we are uniquely positioned to maximise the potential of your Salesforce Service Cloud Voice and Agentforce solutions.
Connect has vast experience across multiple sectors, delivering context-aware and AI-enabled CX by seamlessly integrating telephony and digital conversations into a single unified platform. We do this through personalised solutions that align with your business strategy, leveraging our customer-centric and service-led approach, complementing Salesforce technology with industry expertise.
Our specialised knowledge of Salesforce Service Cloud Voice and Agentforce enables us to maximise the potential of your technology to help your business streamline operations, and empower your employees to perform at their best.
Qualified to deliver
We have the capacity and maturity to operate in the enterprise market, with the agility and flexibility to deliver any implementation, no matter the size or complexity.
Proven to succeed
Collectively, our experts hold more Service Cloud and Agentforce experience than the majority of other partners in the market.
Ready to advance
Our digital teams have leading expertise in IVR and IVA solutions, delivering true omnichannel capabilities with advanced digital capabilities.
Prepared to evolve
We uniquely leverage data-driven insights to drive continuous optimisation of your Service Cloud design. Connect keeps your platform evolving.
Proven to innovate
Our experience, unique skills and innovative thinking, particularly in the cloud domain, give us the ability to design and develop bespoke solutions.
Geared to succeed
Our global presence means we deal with regulatory compliance issues across multiple jurisdictions and industries. We have proven expertise in facilitating heavy regulatory compliance requirements.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Salesforce is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a comprehensive approach to supporting our clients’ implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Salesforce.
Salesforce is a world-leading CRM technology provider that helps businesses manage and optimise their interactions with customers across sales, service, marketing, and more. It offers a unified, AI-powered environment where teams can collaborate, automate tasks, track customer journeys, and gain actionable insights from real-time data with solutions like Sales Cloud, Service Cloud, and Agentforce.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
Maximise potential, with Salesforce and Connect.
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