What is contact centre intelligence?
Contact Centre Intelligence (CCI) empowers you to improve customer experience using artificial intelligence (AI) and machine learning (ML) from AWS. Improved customer experience is the key to securing consumer loyalty and can have a significant impact on your business. Here at Connect we have the knowledge and experience to show you how you can benefit from Contact Centre Intelligence solutions. With our contact centre expertise we can help boost agent productivity, gain conversation insights, provide Agent Assist, provide Real-time and Post Call Analytics, translate between languages and more, with a view to on going innovation and optimisation to help you deliver the customer experiences you want.
Related case studies.
Connect has helped Severn Trent Water implement a digital-first strategy that is transforming the customer experience and driving efficiency. The migration to a solution based on Genesys Cloud contact centre has enabled more interactions to be handled via digital channels. Chatbots now successfully manage 24% of incoming messaging contact end-to-end, delivering a highly effective service for customers. Read full case study here.
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