Category: Cloud.
Contact Centre Buyer’s Guide
Download the contact centre buyer’s guide to delve into a transformative world where the convergence of these capabilities enables elegant, simple, efficient, and agile contact centres.
Lessons Learned From The COVID Crisis So Far
A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency plans to continue operations, as smoothly as possible, should any of those scenarios arise. A Business Continuity Plan requires a business to anticipate any potential scenarios that may disrupt their operations and provide contingency plans […]
The Rise of the CRM in the Contact Centre Space
In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a result, the CRM’s role in the Contact Centre space is evolving rapidly. Here’s why the CRM is changing the Contact Centre as we know it. In today’s world, consumers increasingly demand a more personalised and seamless customer experience. As a […]
Key Considerations for a Successful Remote Working Strategy
After being forced to experience home-working en-masse through the COVID-19 pandemic, many feel that the days of the traditional office-based working are a thing of the past. Many companies have been forced to rush into implementing or extending home-working solutions at pace and, as such, have lived with several compromises to achieve employee safety. After […]
How to meet the challenge of an increase in staff working from home
With most employees working from home, it has created some business-critical challenges for our customers to cope with that didn’t exist not too long ago. With that in mind, we thought it would be helpful to share a collection of stories of these challenges and what solution we implemented in case you are facing a […]