Press Releases.

• Press Release

This acquisition uniquely positions Connect to provide digital assistants that provide natural, frictionless caller experiences, which allow our customers to scale their contact centres to meet ever-growing demand, improve customer loyalty and advocacy all whilst reducing costs, according to Martin Cross, President at Connect..

• Press Release

The roadshow united CIOs, CTOs, Head of Contact Centres, CX decision-makers, technology leaders, and industry innovators for a powerful knowledge-sharing series on the future of AI-enabled contact centres and customer experience in South Africa.

• Press Release

Connect received the Partner Excellence award due to its unwavering commitment to excellence in every facet of the partnership - excelling across various areas, from generating demand to delivering exceptional value throughout the customer lifecycle.

• Press Release

The Connect Call Vault (CCV) is a new web-based application developed to give customers the ability to search, playback and download call recordings stored in a centralised repository from legacy or active on-premise and cloud-based contact centre platforms.

• Press Release

Connect is strengthening its partnership with Salesforce to deliver personalised, context-aware and AI-enabled customer experiences.

• Press Release

The race for the future of customer experience (CX) is on and Connect is leading the pack with the launch of its Connect360 suite of integrated business services, setting the standard in CX innovation.

• Press Release

Connect, a leading provider of innovative customer experience solutions, is excited to announce its strategic partnership with Zendesk, a leading global customer service software company.

• Press Release

Connect, the UK-based enterprise communication solutions provider, today announced it has extended its partnership with Five9, the intelligent CX platform provider into South Africa as the company continues to expand its extensive customer engagement offering in the country.

• Press Release

Communications specialists Connect are pleased to announce the appointment of Glen Robinson as the company’s Chief Operating Officer. Glen, who has worked in established global organisations and more recently a VC-backed pre-profit business, joined in January 2023