eBook: How water companies can best deploy digital-first strategies for greater Ofwat PR24 and C-Mex success.
With Ofwat dictating water utility income through PR24 incentives and customer Measure of Experience (C-MeX) rankings, delivering better customer care has never been more important for water companies in England and Wales. The challenge for service, contact centre, and digital transformation leaders is to pinpoint specific customer journeys and solutions that can make the most impact. Download the eBook to discover how.
Connect + Genesys.
Awarded Genesys’ Digital Partner of the Year and accredited as a Genesys Gold Partner, Connect is the leading communications partner with over 30 years’ of industry experience. When it comes to digital transformation, we are highly skilled in leveraging Genesys solutions for water companies, supporting major digital transformation drives for Severn Trent, Northumbrian Water and South East Water. We always look at delivering a successful, cost-effective migration by re-using and enhancing existing technology with the latest innovations.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale.
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