Genesys: Journey mapping.
The Genesys Journey Mapping Whitepaper focuses on how businesses can use predictive engagement to inform customer interactions in real time.
An endless number of online options are available to empower customers. Digital channels and easy access to information are at the forefront. As expectations evolve, it’s important to increase customer value and deliver great customer experiences (CX).
Customers connect with your business via your website, self-service and mobile apps. And with each interaction, your job changes. You’ll re-visit systems and processes to support customers across these new touchpoints. And because customer experience (CX) is a top priority, digital disruption shifts business focus — moving it from traditional systems of record to dynamic systems of engagement. This means your business can orchestrate the customer journey in real time.
Read more in the eBook.
Who is Genesys?
Genesys is a leading global provider of cloud and on-premises customer experience and contact centre solutions. With a comprehensive and scalable portfolio, Genesys integrates AI, machine learning, and analytics to optimise customer interactions across multiple channels.
Serving over 8000 organisations in more than 100 countries, Genesys enhances customer satisfaction and business outcomes through its AI-powered Genesys Cloud platform, delivering personalised and efficient experiences at scale.
Did you know?
- We completed the first end-to-end digital implementation in 2022 in Europe, deploying every digital channel and the full Genesys AI experience.
- We are the largest Genesys partner in Africa.
- With a relationship that started in the 1990s, we are one of the longest-serving Genesys partners in the United Kingdom and Europe.
- Our fastest rollout was completed within four days across 10 countries in Europe in 10 different languages.
Genesys: Journey mapping — chart the moments that matter most.
Use predictive engagement to inform customer interactions in real time.
Download the full whitepaper.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Connect with us now.
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