Related case studies.
Sports Betting Provider.
When a Durban-based sports and betting entertainment and online gaming operator experienced robust customer growth, the company required a more efficient way to track customer queries from inception to completion across multiple channels. Connect’s Business Enablement Services (BES) team spent three days on site analysing the contact centre and recommended implementing Zendesk Suite Enterprise as a single point of aggregation for all customer service queries and channels.
Find out how Connect SA used Zendesk to unleash a CRM and CX revolution at home improvement solutions provider Leroy Merlin, South Africa, transforming the company’s customer engagement with a centralised contact centre solution that could handle customer inquiries efficiently across digital & voice channels and integrate new intelligent capabilities & automation.
Managed services provider Fordway wanted to introduce a more transparent and streamlined way of managing their customers service and support requirements . Connect deployed ServiceNow CSM, giving end customers more visibility through a flexible portal but also optimising resourcing and reporting for Fordway.
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