Posts by Kishani Govender | Contact Centre Solutions Specialist.

Don’t jump the Gen AI gun to realise returns on AI investments Plotting the journey to generative AI adoption in the contact centre CX Trends Report 2024 Orchestrate the future of your CX for long-term differentiation. Contact Centre Buyer’s Guide 2024 AI technology will save contact centre agents, not displace them Confusion as a service The journey to the contact centre of the future starts in the cloud Creating choice in the contact centre