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  • 2021

Why Paddy Power Betfair backed Amazon Connect.

  • Webinar

More and more businesses are opting for a digital-first strategy when it comes to customer contact. But what role does that mean for voice communications? And how does that change the considerations for a contact centre platform?

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Virtual agents: why businesses are embracing AI assistants in the contact centre.

  • Webinar

As we inch out of lockdown, organisations in every sector are faced with the challenge of predicting what the workplace of the future will look like. How soon can staff return to offices and will they all want to? Will consumer habits developed during the pandemic – notably, an increased reliance on digital channels – endure?

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How customer empathy delivers in the contact centre.

  • Webinar

Businesses are working very hard to meet the increasing demands of their customers while balancing very real business challenges, such as absence in flux due to the pandemic and supply chains under strain.

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Transforming CX in utilities – personalisation at speed.

  • Webinar

Listen in on this webinar as we discuss how utilities can use artificial intelligence (AI) to drive personalisation and hear from utilities and customer thought leaders

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Aligning the payment handling process with your CX technology strategy.

  • Webinar

Aligning the payment handling process with your CX technology strategy.

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Connect Managed Services (UK), trading as Connect, is a limited company registered in England and Wales. Registration number: 02557464. Registered office: Connect, 5th Floor, 90 Fenchurch Street, London, EC3M 4BY

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