Webinars.

• Webinar

In this webinar, you’ll explore how AI, automation, and cloud technologies are transforming customer interactions. You’ll also hear from Connect’s customer, Brittany Ferries who has significantly improved their customer experience using Genesys Cloud powered by AWS – and who now plans to harness AI as a key competitive advantage.

• Webinar

As cyberattacks continue to evolve, the risks from malicious insiders pose a significant danger to both data confidentiality and operational stability. In this crucial webinar, co-hosted by Connect, BLOCKPHISH, and SessionGuardian, we delve into the rising threat landscape and securing your contact centre.

• Webinar

More and more businesses are opting for a digital-first strategy when it comes to customer contact. But what role does that mean for voice communications? And how does that change the considerations for a contact centre platform?

• Webinar

As we inch out of lockdown, organisations in every sector are faced with the challenge of predicting what the workplace of the future will look like. How soon can staff return to offices and will they all want to?

• Webinar

Businesses are working very hard to meet the increasing demands of their customers while balancing very real business challenges, such as absence in flux due to the pandemic and supply chains under strain.

• Webinar

Listen in on this webinar as we discuss how utilities can use artificial intelligence (AI) to drive personalisation and hear from utilities and customer thought leaders

• Webinar

Aligning the payment handling process with your CX technology strategy.