Enhancing customer experiences with AI-driven solutions.
Introduction.
Artificial intelligence is reshaping the way both consumers and business leaders perceive customer experience, quickly becoming an indispensable tool. A recent report reveals that over 80% of CX executives view AI as a crucial differentiator for their organisations in the future. Businesses that fail to embed AI strategies into their customer experience operations risk falling behind competitors, losing customers, and reducing employee engagement.
In this webinar, you’ll explore how AI, automation, and cloud technologies are transforming customer interactions. You’ll also hear from Connect’s customer, Brittany Ferries who has significantly improved their customer experience using Genesys Cloud powered by AWS – and who now plans to harness AI as a key competitive advantage.
Watch the full webinar.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
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