eBook : CX Trends 2023.

To say that the previous three years have undergone a significant transformation would be an understatement. Commencing from the initial disruptive impact of the pandemic to the continuing economic unpredictability, enterprises globally have been compelled to substantially alter almost every aspect of their functions. Among all the areas, customer service has encountered the most turbulence due to a substantial shift in customer expectations.

New perspectives are continuously emerging, and businesses must consistently take stock and make significant changes according to CX trends.

As Zendesk has discovered, there are five distinct trends behind the currently emerging standards.

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Connect is a premier Zendesk partner.

Whether managing systems and services or leading a delivery programme, we’re here to take the complexity out of your communications. As well as making sure everything is running the way you want, we’ll also give you the insight your organisation needs: comprehensive reporting, total transparency about scheduling, and a jeopardy management approach that means problems are resolved long before service levels are affected.




About Connect

Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally. We deliver solutions and services that join up your employee and customer communications across platforms, across sites and across countries, in three core areas: Contact Centre SolutionsUnified Communications and Network Services. We provide simple, elegant solutions to the most complex problems.