CX Trends 2023.
Download eBook : CX Trends 2023.
To say that the previous three years have undergone a significant transformation would be an understatement. Commencing from the initial disruptive impact of the pandemic to the continuing economic unpredictability, enterprises globally have been compelled to substantially alter almost every aspect of their functions. Among all the areas, customer service has encountered the most turbulence due to a substantial shift in customer expectations.
New perspectives are continuously emerging, and businesses must consistently take stock and make significant changes according to CX trends.
As Zendesk has discovered, there are five distinct trends behind the currently emerging standards.
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