CX trends 2023.
14 June 2023 | eBook
New perspectives are continuously emerging, and businesses must consistently take stock and make significant changes according to CX trends.
To say that the previous three years have undergone a significant transformation would be an understatement. Commencing from the initial disruptive impact of the pandemic to the continuing economic unpredictability, enterprises globally have been compelled to substantially alter almost every aspect of their functions. Among all the areas, customer service has encountered the most turbulence due to a substantial shift in customer expectations.
This sea change in customer expectations might have caught some companies flat-footed, but those
who have been paying attention understand all too well that the events of thepast few years have simply
accelerated trend lines that have been developing for the better part of two decades.
As Zendesk has discovered, there are five distinct trends behind the currently emerging standards.
Download the full Zendesk CX Trends 2023 eBook.
The rise of immersive experiences
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