Genesys: Journey mapping.
Genesys Journey Mapping Whitepaper, focusing on how businesses can use predictive engagement to inform customer interactions in real time.
An endless number of online options are available to empower customers. Digital channels and easy access to information are at the forefront. As expectations evolve, it’s important to increase customer value and deliver great customer experiences (CX).
Customers connect with your business via your website, self-service and mobile apps. And with each interaction, your job changes. You’ll re-visit systems and processes to support customers across these new touchpoints. And because customer experience (CX) is a top priority, digital disruption shifts business focus — moving it from traditional systems of record to dynamic systems of engagement. This means your business can orchestrate the customer journey in real time.
Who is Genesys?
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale.
Journey mapping — chart the moments that matter most.
Use predictive engagement to inform customer interactions in real time.
Download the full Genesys whitepaper.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
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