The 4 Most Common Mistakes Call Centres in Financial Services are Making.
Is Your Contact Center Staying Competitive?
Customer expectations are higher than ever, and businesses in the financial sector are taking notice. In fact, 88% of companies say they are now prioritizing customer experience within their contact centres. That’s pretty significant, but despite this, many financial institutions are still dragging their feet when it comes to optimizing their contact centre processes.
This is due in part to the COVID-19 pandemic, which had a devastating impact on many industries and their contact centre operations. But this event had a silver lining, as it highlighted the importance of strong and reliable customer support in times of emergency.
Fortunately, the resources your business needs are readily accessible − if you know where to look. Read on to explore the most common mistakes financial call centres are making, and how you can position yourself as a frontrunner for your customers!